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Resolving Disputes and Reporting Complaints

  • Steps
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Step 1: How can BAR help me?

Each year, BAR negotiates more than $4 million in rework, refunds, and adjustments on behalf of consumers. If you feel you have a complaint requiring investigation, call us. We'll help you check it out!

What are my rights?

  • A written estimate for repair work.
  • A detailed invoice of work done and parts supplied.
  • Return of replaced parts, if requested at the time a work order is placed.
  • Questions concerning the above should be directed to the manager of the repair facility.
  • Unresolved questions regarding service work may be submitted to:

    Bureau of Automotive Repair
    Toll Free Telephone: 800-952-5210
    Monday thru Friday

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