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Working with a Repair Shop

Step 6: Is the work guaranteed?

A repair shop is NOT required to give you a guarantee, but many do offer guarantees. A written guarantee should show the following

• Name and address of business making the guarantee
• What the guarantee promises (such as repair or replace the failed part, or refund your money)
• What you are required to do under the guarantee (such as return the car to shop, or pay a service charge)
• The effective time period of the guarantee (such as 90 days from the date of repair)
• Items that are covered or excluded
• Whether the guarantee is prorated (adjusted for time or mileage)
• If the guarantee is transferable to the new owner if you sell your vehicle
  

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