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Working with a Repair Shop

  • Steps
  • Graphic of a circle labeled number 1.
  • Graphic of a circle labeled number 2.
  • Graphic of a circle labeled number 3.
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  • Graphic of a circle labeled number 5.
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Step 4: What if they find something that was not part of the original estimate?

  • Technician must get your consent for additional repairs. If the technician later determines additional repair is needed other than specified on the work order, the station must get your consent for additional work.
  • Telephone consent is OK. You do not have to go to the shop to give your consent. Consent can be given over the phone and noted on work order. You may also give authorization by fax or email.
  • Time to ask questions. When a technician asks your consent for additional repairs, make sure you clearly understand what they are proposing to do. If you do not understand, ask them to explain it to you using non-technical words.

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